What needs to be done when a partnership splits?
Very important do NOT delete or modify the joint account. It is a record of transactions and as such must be retained.
It is most important to retain the previous joint account unchanged. Add a note to indicate that the partnership has split and that new, separate, accounts have been set up.
Example the original account for Person A and Person B in a partnership is Account AB.
The correct procedure is to create a new individual accounts for Person A and Person B and then use the relation to be “former Relationship” for Person A and B back to the original partnership of Person A and B that is Account AB.
Once Person A's account is created then attach separate work and fill in the appropriate information (source, existing, new properties etc) as may be applicable for the new account, repeat for Person B.
Once completed mark the original partnership account AB as inactive and make a note in the Accounts Notes section the date of separation.
Change Relationship Type
Once the new individual accounts have been created revert to the partnership account and change the Relationship Type to reflect the new relationship between them.
- In the Accounts Edit view click {Relations} to move focus to the Relations panel.
- Click [Create New] if necessary, assuming that no prior relationship entry is recorded. If that is the case then proceed to edit the relationship instead.
- Enter the name of new individual account for the old partnership. Noting that you have set up separate new accounts If they did not exit prior to the separation.
- Click and Select the Relation Type and select the "Former Partner" from the drop down list.
- Ditto above for the Reciprocal Relationship Type.
- Click [Save].
To add a new relationship type look under Lookups>CRM>Relationship Types. Editing Lookups may be restricted to an administrators login profile.
Check Relationship and Entity entries
Entities are the actual legal status of the person or organisation and is used to track the specific personal records and information. Whereas a person can have many different accounts entity is unique to one person or structure. The email address is used to monitor this uniqueness and therefore once an email address is used for an entity it cannot be assigned to another entity. Entities are used in CompleteEmpire to manage log in access and therefore visibility of clients accounts so it is extremely important that when adding and editing account that reference is also made to the current status of the linked entities.
Remember to check, especially if an individual account had been set up prior to the separation, that the former relationship is deleted as in example above
- Click [Edit] and change the former relationship "Partner" or "Spouse" to "Former Partner". Doing so maintains a link for record purposes.
- It is also important to add linked entities to the new separate individual accounts and to check each accounts linked entities are correct. Refer to Linking Entities and Relations in CompleteEmpire
Add Notes
Remember to check, especially if an individual account had been set up prior to the separation, that the former relationship is deleted as in example above
- Click [Edit] and change the former relationship "Partner" or "Spouse" to "Former Partner". Doing so maintains a link for record purposes.
Inactivating an account
- Tick box {Has the account become inactive} this will mark the account for record and housekeeping purposes and if the account is opened a notification will be presented to the user..
- Untick box {has consent been provided to contact by email} - to stop the accounts linked emails receiving emails and marketing campaigns.
- Click [Save] to save the changes.
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